The 30-Day Window :You have 30 days after receiving your bag to ask for a return. If 30 days have passed, we unfortunately can’t offer a refund or exchange. To get a refund, the item must be unused, with tags, and in its original packaging.

How to start a return: Please email us at contact@dailycarryshop.com. We handle all returns exclusively through email to keep everything documented. Just send us your order number and the reason for the return. We’ll send you instructions on where to ship your package. Do not send items back without emailing us first.

Damages and Issues: Please check your order as soon as it arrives. If the bag is defective, damaged, or you got the wrong item, email us immediately. We need a photo of the damage to fix the problem and send a replacement right away.

Exchanges: The fastest way to get what you want is to return the item you have and make a separate purchase for the new one. Email us first so we can walk you through it.

Refund Process: Once we get your return and check it, we’ll email you to confirm if the refund is approved. If it is, your money goes back to your original payment method automatically. Keep in mind, it usually takes 3-5 business days for your bank or credit card company to post the refund.

Return Shipping: If we messed up (damaged or wrong item), we cover the shipping.

• If you just changed your mind or picked the wrong size, you will need to pay for the return shipping cost.

Need help? Drop us a line at contact@dailycarryshop.com. We respond to all emails as fast as we can.